Customer Management
Built to serve your customers.
Configure workflows around each customer's needs. From the way they want tracking updates to the billing requirements they have.
One home for every customer contract.
MasterMind turns customer contracts into actionable operating rules — centralizing terms, rates, and routing guides and automatically applying them during planning and rating.
Every customer is unique. Configure workflows to match.
MasterMind lets you configure each customer's workflow individually — tender lead times, tracking cadence, communication preferences, approval chains — so every customer gets the experience they demand.
Give customers the tracking they expect.
- Real-time load location and breadcrumb trail from pickup to delivery
- Intelligent ETAs your customers can plan against
- Deliver updates through the channels each customer prefers — portal, email, EDI, third-party integrations, or any combination required.
The EDI flexibility your customers expect.
- Configurable EDI transactions — 204, 210, 214, 990, and more — per customer per transaction
- Configurable rules to manage updates, cancels, and version rules to keep operations moving.
Integrated with the partners your customers already use
Pre-built integrations with Project44, FourKites, and MacroPoint — so you can meet your enterprise shippers' visibility requirements without extra setup.
See all integration partners